We want your shopping experience at Chez Lãa Reine to be enjoyable, and we hope you love each item you purchase.

However in the event that you are unsatisfied for whatever reason, we are here to make your returns as smooth as possible. You can email us at Rhonda@chezlaareine.com if you have any questions.

Returns should be sent no later than 7 calendar days of receiving your items to

Chez Lãa Reine LLC

431 New York Avenue

Huntington, NY  11743

  • We DO NOT offer Refunds. You are eligible for an exchange or store credit, if the item/s are returned in their original state unworn, without damage, makeup or deodorant stains within 7 days.

  • Clearance Purchases are FINAL! No Exchanges or Refunds

  • Returns sent after the 7th day may not be accepted or will incur a 30% deduction.

  • Please include your order invoice and reason for return with the merchandise for tracking purposes.

  • Packaging must be well maintained and merchandise should fit accordingly inside return boxes or envelopes to prevent damage or over wrinkling to avoid restock fee.

  • Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.

  • Availability of a replacement item is NOT guaranteed.

  • Damages must be reported within 1 calendar day of receiving merchandise or cannot be returned on that basis.

  • All returns must be received unwashed, unworn and in new condition. If the item arrives with tags on it the item must be returned with original tags still attached.

  • Original shipping is not refundable.

  • Returns are processed within 7-10 business days of receiving your return. We will send you an email confirmation when your return has been received, and when the store credit has been issued minus any shipping cost that has been issued.

  • Colors and Size may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions.  Clothing patterns may also vary.  These situations do not qualify as defects or qualify for refunds.

 

We recommend tracking and keeping your shipping receipts until your return is processed. Chez Lãa Reine is not responsible for damaged, missing or packages lost in transit.

 CANCELLATIONS

Once an order has been placed, it cannot be canceled.